Terms & Conditions

1.1 Purpose

These Terms & Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between Bani Global Industries LLP (“Company”, “we”, “our”, “us”) and every person or entity (“User”, “Customer”, “you”, “your”) accessing or using the Stamp Mitra platform (“Platform”).

These Terms govern all access to and use of the Platform, including every website, mobile application, customer dashboard, application programming interface (API), communication channel, software interface, and future service operated under the Stamp Mitra brand.

1.2 Scope

These Terms apply to every visitor, registered User, Customer, business entity, partner, vendor, consultant, representative, or other person accessing or using any feature or Service made available through the Platform, irrespective of whether the User:

• browses the Platform;
• creates an Account;
• purchases any Service;
• uploads documents;
• requests legal documentation;
• applies for business registration;
• previously availed Virtual Office Services through the Platform (see Section 45);
• uses AI-powered tools;
• communicates with customer support;
• makes online payments;
• accesses APIs or software integrations.

1.3 Binding Agreement

By accessing, browsing, registering, purchasing, submitting documents, making payments, using AI features, or otherwise using the Platform, the User confirms that: (a) the User has read these Terms; (b) the User understands these Terms; (c) the User agrees to be legally bound by these Terms; and (d) the User possesses the legal capacity to enter into a binding contract under the Indian Contract Act, 1872 and other applicable law.

If the User does not agree with any provision of these Terms, the User must immediately discontinue use of the Platform.

Unless the context otherwise requires, the following expressions shall have the meanings assigned below. Defined terms are used consistently throughout these Terms and carry the same meaning wherever they appear.

• “Account” means a registered User profile created on the Platform for accessing Services.
• “Applicable Laws” means all statutes, rules, regulations, governmental notifications, circulars, judicial decisions, and legally enforceable directions applicable within India, as amended, re-enacted, or replaced from time to time.
• “Business Information” means information relating to any business entity, including company details, LLP details, GST information, incorporation documents, registrations, licences, financial information, and related records.
• “Company” means Bani Global Industries LLP, the lawful owner and operator of Stamp Mitra, together with its successors and permitted assigns.
• “Content” means all software, text, graphics, logos, trademarks, databases, source code, documents, images, videos, templates, AI-generated content, and other materials made available through the Platform.
• “KYC” means Know Your Customer verification, including identity verification, business verification, and related due-diligence procedures.
• “Order” means every request placed by a User for any product or Service available on the Platform.
• “Personal Data” shall have the meaning assigned to it under the Digital Personal Data Protection Act, 2023 and other applicable privacy law, and includes “sensitive personal data or information” as defined under the Information Technology Act, 2000 and rules made thereunder.
• “Platform” means Stamp Mitra, including all present and future digital interfaces, applications, websites, APIs, dashboards, and communication systems operated by the Company.
• “Services” means every existing or future service made available through Stamp Mitra, including the Service-specific offerings described in Parts V and VI.
• “User”, “Customer” means any natural person or legal entity accessing or using the Platform.
• “Virtual Office” means the business address, registered office, and mail-handling services described in Section 45. Virtual Office was previously offered directly through the Platform and is now offered under the Vecta Spaces brand, operated by Bani Global Industries LLP.

The Platform may only be used by persons who are legally competent to enter into binding contracts under the Indian Contract Act, 1872 and other Applicable Laws.

Where a User acts on behalf of a company, LLP, partnership, trust, society, government body, or any other organization, such User represents and warrants that they possess full authority to bind that entity.

The Company reserves the right to request documentary proof of authority at any time.

These Terms are intended to operate in accordance with the laws of India, including, where relevant:

• the Digital Personal Data Protection Act, 2023;
• the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where applicable;
• the Indian Contract Act, 1872;
• the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020;
• the Bharatiya Nyaya Sanhita, 2023 (in relation to offences including cheating, forgery, criminal breach of trust, and identity fraud);
• the Bharatiya Nagarik Suraksha Sanhita, 2023 (in relation to investigation and procedural cooperation with law enforcement);
• the Bharatiya Sakshya Adhiniyam, 2023 (in relation to the admissibility and evidentiary value of electronic records);
• the Arbitration and Conciliation Act, 1996 (where applicable to dispute resolution);
• the Indian Stamp Act, 1899 and applicable State stamp legislation;
• the Companies Act, 2013, the Limited Liability Partnership Act, 2008, the Indian Partnership Act, 1932, and rules made thereunder;
• the Central Goods and Services Tax Act, 2017 and applicable State GST legislation;
• the Trade Marks Act, 1999, the Copyright Act, 1957, and other applicable intellectual property legislation;
• the Income-tax Act, 1961 and other applicable taxation statutes;
• the Prevention of Money Laundering Act, 2002, where applicable; and
• any other Applicable Law relevant to a specific Service.

Nothing contained in these Terms shall be interpreted as limiting any mandatory right or obligation arising under Applicable Law.

Stamp Mitra is a privately owned technology-enabled legal facilitation platform operated by Bani Global Industries LLP.

The Platform facilitates access to legal, compliance, documentation, registration, incorporation, licensing, taxation, virtual office, intellectual property, business support, and related digital Services.

Unless expressly stated for a specific Service, the Company: (a) is not a Government department; (b) is not a statutory authority; (c) is not a public office; (d) does not exercise judicial or quasi-judicial powers; and (e) does not issue Government approvals or licences.

Any approval, registration, licence, certificate, incorporation, or governmental decision remains solely within the authority of the relevant Government department or statutory authority.

The User expressly acknowledges that: (a) Stamp Mitra is independently owned and operated by Bani Global Industries LLP; (b) the Platform is not affiliated with, endorsed by, sponsored by, or acting on behalf of any Government authority unless expressly stated; and (c) any use of Government names, logos, references, statutory terminology, or legal forms on the Platform is solely for informational or facilitation purposes where legally permissible.

No provision of these Terms shall be interpreted as creating any agency, partnership, employment, or representative relationship between the Company and any Government authority.

Users agree to comply with all Applicable Laws while using the Platform. The Platform shall not be used for unlawful activities, fraud, impersonation, identity theft, forgery, money laundering, cybercrime, unauthorized access to systems, distribution of malware, phishing, intellectual property infringement, or submission of false documents.

The Company reserves the right to investigate suspected unlawful activities and may suspend Services, preserve electronic records, or cooperate with competent authorities where legally required or reasonably necessary, including under the Bharatiya Nagarik Suraksha Sanhita, 2023.

The Company reserves the right to amend, modify, replace, or update these Terms to reflect changes in law, regulatory requirements, technology, business operations, or the Services offered.

Updated Terms shall become effective from the date specified on the Platform. Where required by Applicable Law, the Company shall obtain fresh consent or provide additional notice before material changes become effective.

Continued use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

9.1 Account Creation

Certain Services offered through the Platform may require the User to register an Account. Registration may require submission of information including, without limitation, full name, mobile number, email address, residential or business address, organization details, identity verification information, business registration information, and other information reasonably required for providing the requested Services.

The Company reserves the right to determine the information required for registration depending upon the nature of the Service requested.

9.2 Accuracy of Registration Information

The User represents and warrants that all information submitted during registration shall be true, accurate, complete, current, lawful, and not misleading.

The Company shall not be responsible for any loss, delay, rejection, or legal consequence arising from inaccurate, false, incomplete, or outdated information supplied by the User.

9.3 One Account Policy

Unless expressly authorized by the Company: (a) one individual shall maintain only one personal Account; (b) duplicate Accounts may be suspended, merged, or permanently removed; and (c) Accounts created using false identities or fictitious information may be terminated immediately.

The Company reserves the right to request additional verification before permitting multiple Accounts for legitimate business purposes.

10.1 User Responsibility

The User is solely responsible for maintaining the confidentiality and security of usernames, passwords, one-time passwords (OTPs), passkeys, authentication tokens, recovery codes, API credentials, and any other authentication mechanism associated with the Account. The User shall not disclose such credentials to any third party.

10.2 Unauthorized Access

The User agrees to immediately notify the Company if the User becomes aware of unauthorized login, credential theft, suspected hacking, phishing attempts, SIM-swap fraud, unauthorized OTP usage, compromise of authentication credentials, or other suspicious Account activity.

Failure to notify the Company promptly may increase the risk of unauthorized activity, and the Company shall not be responsible for losses attributable to delayed reporting by the User.

10.3 Password Requirements

The Company may require Users to create strong passwords, periodically update passwords, enable multi-factor authentication where available, re-authenticate before sensitive actions, and verify identity through OTP or other secure mechanisms. The Company may reject passwords that do not meet its security requirements.

10.4 Administrative Accounts

Administrative, employee, vendor, consultant, and privileged Accounts may be subject to additional security controls, including mandatory multi-factor authentication, role-based access restrictions, session monitoring, and periodic credential reviews.

11.1 Verification Requirements

For certain Services, the Company may require identity verification, business verification, or KYC procedures before processing requests. Such verification may include submission of Government-issued identity documents, PAN, Aadhaar (where legally permissible), passport, business registration certificates, GST registration, address proof, proof of authority, or other documentation reasonably required for compliance or fraud prevention.

11.2 Verification by Third Parties

The Company may engage authorized third-party verification providers to verify identity, business information, or documents. The User authorizes the Company to share information reasonably necessary for such verification.

11.3 Refusal or Failure of Verification

The Company may suspend, delay, refuse, or cancel any Service where identity cannot be verified, documents appear altered or fraudulent, information is inconsistent, statutory requirements are not satisfied, or verification cannot reasonably be completed. The Company shall not be liable for any resulting delay or inability to provide the requested Service.

Where an Account is created on behalf of a company, LLP, partnership, trust, society, governmental body, association, or other legal entity, the individual creating or operating the Account represents and warrants that they possess all necessary authority to bind such entity.

The Company may require documentary proof of such authority at any time.

Users acting on behalf of another individual or organization represent and warrant that: (a) they possess lawful authority to act; (b) they have obtained all required approvals and consents; (c) information submitted is authorized; and (d) documents uploaded are genuine and valid.

The Company reserves the right to seek additional authorization documents before processing any request.

The User agrees to: comply with all Applicable Laws; use the Platform solely for lawful purposes; provide truthful information; promptly update inaccurate information; maintain the confidentiality of Account credentials; review generated documents before use; ensure all uploaded documents are lawful and authentic; comply with Government requirements applicable to requested Services; pay all applicable charges; cooperate during verification procedures; and refrain from interfering with Platform operations.

The User remains solely responsible for all activities conducted through the User's Account unless caused solely by the Company's negligence or wilful misconduct.

The User acknowledges that the Company relies upon information submitted by the User. The User shall ensure that all documents are genuine, uploaded information is accurate, signatures are authentic, authorizations are valid, and no forged, fabricated, altered, misleading, or fraudulent document is submitted.

Submission of false documentation may result in immediate suspension, cancellation of Orders, rejection of Services, reporting to competent authorities where required or permitted by law, and civil or criminal proceedings under the Bharatiya Nyaya Sanhita, 2023 or other Applicable Law where applicable.

16.1 Electronic Acceptance

The User agrees that acceptance of these Terms, submission of forms, clicking acceptance buttons, OTP verification, digital acknowledgements, electronic signatures, or other electronic actions shall constitute valid and legally binding acceptance to the extent recognized under the Information Technology Act, 2000 and other Applicable Law.

16.2 Electronic Notices

The Company may communicate with Users through email, SMS, WhatsApp, in-app notifications, the customer dashboard, push notifications, telephone, or electronic notices published on the Platform. Such communications shall constitute valid notice where permitted under Applicable Law.

16.3 Electronic Records

The User acknowledges that electronic records maintained by the Company, including server logs, authentication logs, payment records, timestamps, audit trails, system logs, IP address records, API logs, communication records, and order history, may be retained and relied upon for operational, evidentiary, security, audit, fraud-prevention, regulatory-compliance, dispute-resolution, and legal purposes, subject to Applicable Law, including the Bharatiya Sakshya Adhiniyam, 2023 governing the admissibility of electronic evidence.

The Company reserves the right, acting reasonably and subject to Applicable Law, to refuse, suspend, or discontinue any Service where required information is incomplete, verification requirements are not met, fraudulent activity is reasonably suspected, continued provision of the Service may expose the Company, its Users, or third parties to material security, legal, regulatory, or operational risk, or compliance with Applicable Law so requires.

Where practicable and legally permissible, the Company may inform the User of the reasons for such refusal or suspension.

The Company is committed to maintaining reasonable administrative, technical, organizational, and physical safeguards designed to protect the Platform, User Accounts, Personal Data, Business Information, and digital infrastructure against unauthorized access, disclosure, alteration, destruction, misuse, or other unlawful processing, consistent with the reasonable security practices and procedures contemplated under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

The Company continuously reviews and improves its security controls in light of evolving cyber threats, technological developments, industry practices, and Applicable Law.

Without limiting the generality of the foregoing, the Company may implement one or more of the following controls: Transport Layer Security (TLS) encryption; encryption of data at rest where appropriate; password hashing using industry-recognized algorithms; multi-factor authentication for privileged accounts; role-based access control (RBAC); secure session management; Web Application Firewalls (WAF); DDoS mitigation services; intrusion detection and prevention systems; malware protection; endpoint security; security monitoring and alerting; audit logging; vulnerability assessments; penetration testing; software patch management; secure backup procedures; disaster recovery mechanisms; business continuity planning; and secure software development lifecycle (SSDLC) practices.

The specific controls implemented may change from time to time based on operational requirements and risk assessments. Nothing in these Terms shall be construed as a guarantee that the Platform, any Service, or any electronic communication is immune from cyber threats or security incidents.

The User shall use the Platform only for lawful purposes and in accordance with these Terms. The User shall not engage in any activity that interferes with, disrupts, compromises, or attempts to compromise the confidentiality, integrity, availability, or lawful operation of the Platform.

Without limitation, the User shall not, directly or indirectly, and shall not assist, permit, or authorize any third party (including bots or automated agents) to:

• access or attempt to access any system, server, database, API, account, or resource without authorization;
• bypass, disable, interfere with, or circumvent security controls;
• attempt to obtain unauthorized privileges or achieve unauthorized account takeover;
• exploit vulnerabilities or security weaknesses;
• conduct penetration testing, vulnerability scanning, or security assessments without the Company's prior written authorization;
• introduce malware, ransomware, spyware, trojans, worms, logic bombs, or other malicious code;
• launch or facilitate hacking, denial-of-service (DoS), or distributed denial-of-service (DDoS) attacks;
• perform credential stuffing, password spraying, brute-force attacks, or automated authentication attempts;
• harvest, scrape, crawl, index, or systematically extract data except through interfaces expressly authorized by the Company;
• use bots, scripts, or other automated means to create accounts, submit forms, place orders, or otherwise interact with the Platform unless expressly permitted;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, except to the extent such restriction is prohibited by Applicable Law;
• misuse or abuse APIs, including through excessive calls, unauthorized scraping, credential sharing, or circumvention of rate limits (“API abuse”);
• impersonate another person or entity, or engage in phishing directed at Users, employees, or third parties;
• forge headers, identifiers, or authentication information;
• submit false, misleading, or fraudulent information;
• interfere with the experience of other Users;
• use the Platform to distribute spam, phishing messages, or unlawful communications;
• upload unlawful, infringing, defamatory, obscene, or malicious content;
• misuse AI features to generate unlawful, deceptive, or harmful content; or
• attempt to interfere with payment systems, order processing, or security monitoring.

Engaging in any of the above may constitute an offence under the Information Technology Act, 2000 and the Bharatiya Nyaya Sanhita, 2023, in addition to giving rise to civil liability and immediate suspension or termination of Services under these Terms.

To protect the Platform and its Users, the Company may implement fraud detection and prevention measures, including transaction risk analysis, behavioural analytics, device fingerprinting where legally permissible, IP reputation analysis, velocity checks, duplicate-account detection, geolocation consistency checks, document authenticity review, identity verification, and manual review of high-risk transactions.

The Company may classify transactions according to internal risk parameters and may conduct additional verification where reasonably necessary. Where the Company reasonably suspects fraud or abuse, it may delay, suspend, cancel, or refuse to process the relevant transaction or Service while appropriate verification is undertaken.

The Company may monitor the Platform, systems, and network activity for purposes including maintaining system security; detecting cyber threats, abuse, and bots; preventing fraud; investigating suspicious activity; ensuring operational stability; protecting Users; and complying with legal obligations.

Such monitoring shall be conducted in accordance with Applicable Law and the Company's Privacy Policy.

Where the Company becomes aware of a suspected or confirmed security incident, it may take such actions as are reasonably necessary to protect the Platform, Users, and affected systems, including: isolating affected infrastructure; temporarily restricting access; suspending user sessions; resetting authentication credentials; requiring additional verification; preserving system logs and evidence; restoring systems from backups; implementing emergency security updates; engaging cybersecurity specialists; notifying affected Users where required by Applicable Law; and cooperating with competent authorities where legally required.

The Company may prioritize the protection of the Platform and its Users over uninterrupted availability of Services during a security incident. Such protective actions shall not, by themselves, constitute an admission of fault or liability.

The User agrees to cooperate with the Company in any reasonable investigation relating to suspected fraud, unauthorized access, misuse of the Platform, security incidents, intellectual property infringement, violations of these Terms, or compliance with lawful requests from competent authorities.

Where required or permitted by Applicable Law, the Company may preserve electronic records and cooperate with law enforcement agencies, courts, regulators, and other competent authorities in connection with suspected cybercrime, fraud, unauthorized access, identity theft, data breaches, or other unlawful activities, including under the procedural framework of the Bharatiya Nagarik Suraksha Sanhita, 2023.

Failure to cooperate may result in suspension or termination of the relevant Account or Service, subject to Applicable Law.

To the extent permitted by Applicable Law, the Company may retain and rely upon electronic records generated in the ordinary course of business, including server logs, authentication records, timestamps, IP address logs, API logs, device identifiers, audit trails, order histories, communication records, payment references, and system-generated security alerts.

Such records may be used for operational purposes, fraud prevention, dispute resolution, legal proceedings, regulatory compliance, and investigations, and their admissibility shall be governed by the Bharatiya Sakshya Adhiniyam, 2023 and the Information Technology Act, 2000.

Users and other persons who become aware of a suspected vulnerability, unauthorized access, compromised credentials, or other security concern relating to the Platform should notify the Company without unreasonable delay using the designated support or security contact channels.

Any such report shall be made in good faith. The reporting party shall avoid disruption of Platform operations, avoid unauthorized access to User information, avoid destruction or alteration of data, and immediately cease testing once sufficient evidence has been obtained. The reporting party shall not publicly disclose or exploit any suspected vulnerability before allowing the Company a reasonable opportunity to investigate and address the issue.

Nothing in this Section authorizes any person to conduct security testing, penetration testing, or access systems without the Company's prior written authorization.

Where the Company reasonably determines that a User has violated this Part, it may, subject to Applicable Law: suspend or terminate the relevant Account; cancel pending Orders; restrict access to specific Services; invalidate promotional benefits obtained through misuse; preserve relevant records and evidence; report unlawful activity to competent authorities where required or permitted by law; and pursue available contractual, civil, or other legal remedies.

The exercise of one remedy shall not preclude the Company from exercising any other rights or remedies available under these Terms or Applicable Law.

While the Company implements reasonable safeguards designed to protect the Platform and User information, the User acknowledges that no internet-based service, software application, communication network, method of electronic storage, or cybersecurity program can be guaranteed to be completely secure or free from vulnerabilities.

Accordingly, the Company does not warrant that unauthorized access, hacking, malware, ransomware, phishing, DDoS attacks, credential theft, zero-day vulnerabilities, insider threats, cyber extortion, service interruptions, or other technological failures will never occur.

Nothing in this clause excludes or limits any liability that cannot lawfully be excluded or limited under Applicable Law. This Part shall be interpreted consistently with the Company's obligations under Applicable Law, including requirements relating to reasonable security practices and protection of Personal Data.

29.1 Technology Platform

Stamp Mitra is a privately operated technology-enabled platform that facilitates access to legal, business, regulatory, compliance, documentation, registration, and related support Services through digital workflows and authorized service providers.

Unless expressly stated otherwise, the Company acts as a facilitator, coordinator, technology provider, or service integrator and does not exercise statutory, sovereign, judicial, or quasi-judicial powers.

29.2 Services Offered

The Platform may provide one or more of the following Services: Physical Stamp Paper Facilitation; e-Stamp Facilitation (where available); Legal Document Drafting; Affidavits; Agreements; Declarations; Undertakings; Indemnity Bonds; Power of Attorney Drafting; Rent Agreements; Employment Agreements; Business Agreements; Company Incorporation; LLP Registration; One Person Company (OPC) Registration; Partnership Firm Registration; GST Registration; PAN and TAN related facilitation; Trademark Services; Copyright Services; Virtual Office Services; Registered Office Services; Business Compliance; Annual Filings; Digital Documentation; eSign Integration; AI-assisted Drafting; Legal Templates; Customer Dashboard; Business Advisory Support; and future products or services introduced by the Company.

The Company may modify, discontinue, introduce, or enhance any Service at its discretion, subject to Applicable Law.

The Company shall use commercially reasonable efforts to make the Platform available. However, the Platform or any Service may be temporarily unavailable due to scheduled or emergency maintenance, security incidents, software updates, infrastructure failures, third-party service disruptions, telecommunications failures, Government system downtime, or force majeure events.

The Company does not guarantee uninterrupted or error-free availability, and, unless expressly agreed in writing under a separate service level agreement, does not guarantee any minimum uptime percentage.

The Company reserves the right to modify Services, discontinue Services, introduce new features, withdraw features, change workflows, revise technical requirements, introduce security measures, and update eligibility criteria.

Where such changes materially affect existing Users, the Company shall provide notice where required by Applicable Law.

Except where expressly agreed in writing under a separate engagement, use of the Platform does not create an advocate-client relationship, a chartered accountant-client relationship, a company secretary-client relationship, a fiduciary relationship, an employment relationship, a partnership, or an agency relationship.

Professional services, where separately engaged, shall be governed by the specific engagement terms applicable to those services.

Certain Services may be provided in whole or in part through independent third-party providers, including payment processors, Government-authorized intermediaries, cloud service providers, eSign providers, communication service providers, logistics partners, professional advisors, legal professionals, chartered accountants, company secretaries, and technology vendors.

While the Company exercises reasonable care in selecting such providers, it does not control their operations and shall not be responsible for their independent acts, omissions, outages, or policies, except where liability arises under Applicable Law. The Company shall not be liable for delays, interruptions, or service modifications resulting from changes implemented by independent third-party providers.

The User acknowledges and agrees that: the Company relies upon information supplied by the User; statutory authorities retain exclusive decision-making authority regarding Government approvals; timelines communicated by the Company are estimates unless expressly guaranteed in writing; Government policies, regulations, fees, technical systems, and procedural requirements may change without prior notice; and delays arising from Government authorities, regulatory bodies, financial institutions, third-party providers, or events beyond the Company's reasonable control may affect Service delivery.

Nothing in this Part shall be construed as limiting any statutory rights that cannot lawfully be excluded under Applicable Law.

35.1 Scope

The Platform facilitates the procurement of physical stamp papers, electronic stamp certificates (e-Stamp), stamp duty-related services, and associated documentation through authorized channels, subject to Applicable Law and the operational procedures of the relevant issuing authorities.

35.2 Nature of Facilitation

The Company acts solely as a technology-enabled facilitation platform and, unless expressly authorized by Applicable Law, does not issue or print stamp papers, determine stamp duty payable, certify the legal validity of documents, authenticate signatures, perform judicial or quasi-judicial functions, or exercise statutory authority on behalf of any Government body.

35.3 User Instructions and Verification

The User shall ensure that all information submitted for stamp paper procurement is accurate, complete, lawful, and consistent with the intended legal transaction. The Company relies entirely upon the information provided by the User and shall not be responsible for errors arising from incorrect, incomplete, misleading, or outdated information.

The Company may require identity verification, address verification, business verification, supporting documentation, or additional information before processing any request. Failure to complete verification may result in delay, suspension, rejection, or cancellation of the Order.

35.4 Applicable Law and Availability

Procurement, issuance, cancellation, refund, replacement, and usage of stamp papers shall remain subject to applicable Central and State stamp laws, Government notifications, Treasury rules, authorized issuing-agency procedures, judicial decisions, and applicable statutory regulations.

Stamp papers and e-Stamp certificates are subject to Government availability, inventory maintained by authorized providers, operational limitations, jurisdictional restrictions, and technical availability of Government systems. The Company does not guarantee uninterrupted availability of any denomination, jurisdiction, or Service.

35.5 Processing, Delivery and Review

Estimated timelines displayed on the Platform are indicative only and do not constitute contractual guarantees; actual processing may vary depending on Government processing, vendor processing, payment verification, KYC verification, technical issues, public holidays, force majeure events, and operational workload.

The Company shall not be responsible for refusal of issuance, rejection, cancellation, Government delays, changes in Government policy, modification of statutory requirements, or non-availability caused by Government systems; all such matters remain solely within the jurisdiction of the competent authority.

Completed Orders may be delivered through electronic download, secure customer dashboard, electronic mail, courier, registered post, or authorized collection. Risk associated with physical delivery shall pass in accordance with the applicable delivery method.

The User shall immediately review the delivered document and notify the Company within a reasonable period if any apparent discrepancy is identified. Failure to report an apparent discrepancy promptly may affect the Company's ability to investigate or assist with corrective action.

36.1 Scope and Basis

The Platform may facilitate preparation of legal documents, agreements, declarations, affidavits, notices, undertakings, business contracts, and other documentation using information supplied by the User. All such documents are generated based solely on information submitted by the User, who is solely responsible for ensuring its accuracy, completeness, legality, and appropriateness.

36.2 No Independent Verification or Legal Opinion

Unless expressly agreed in writing for a specific engagement, the Company does not independently verify factual statements, ownership claims, financial information, identity representations, legal rights, contractual relationships, or supporting evidence submitted by the User, and does not provide legal opinions, litigation advice, court representation, tax opinions, financial advice, investment advice, or regulatory certification. Nothing generated through the Platform shall be construed as a substitute for professional legal advice.

36.3 Template-Based and AI-Assisted Drafting

Certain documents may be generated from standardized templates enhanced through technology-assisted or AI-assisted workflows and may require modification to address the specific facts, commercial arrangements, or legal requirements of a particular transaction. Generated content is intended to assist the User; outputs should be reviewed before execution or submission, and automated drafting does not replace professional legal judgement. The User remains solely responsible for reviewing and approving all final documents.

36.4 Suitability and Government Acceptance

The Company does not warrant that any document generated through the Platform will be suitable for every jurisdiction, transaction, authority, court, regulator, or commercial purpose, and does not guarantee that any Government authority, Registrar, Court, Tribunal, bank, financial institution, employer, or other third party will accept any such document. Users are encouraged to obtain independent professional advice where the legal or commercial consequences are significant.

36.5 Execution, Amendments and Prohibited Use

The User is solely responsible for reviewing final documents, obtaining signatures, arranging witnesses, notarization where applicable, registration where mandatory, payment of applicable stamp duty, and compliance with statutory formalities. The Company shall not be responsible for legal consequences arising from improper execution or non-compliance with mandatory legal requirements.

Where revisions are permitted under the applicable Service description, the Company may provide reasonable corrections based on information supplied by the User; material changes requested after completion of drafting may constitute a new Service and may attract additional fees.

The User shall not use documents generated through the Platform for fraudulent transactions, unlawful activities, forgery, identity theft, money laundering, deceptive commercial practices, infringement of third-party rights, or any purpose prohibited under Applicable Law. The Company reserves the right to refuse or discontinue Services where it reasonably believes that a requested document may be used for unlawful purposes.

36.6 Intellectual Property and Record Retention

Subject to payment of applicable fees, the User may use the final document prepared specifically for that User for its intended lawful purpose. Nothing in this clause transfers ownership of the Company's drafting systems, document templates, software, proprietary workflows, databases, or other intellectual property.

The Company may retain copies of generated documents and associated transaction records in accordance with its Privacy Policy, record-retention practices, Applicable Law, and legitimate business requirements.

36.7 Limitation and Survival

Document drafting Services are limited to the scope described in the relevant Service offering; any advisory, negotiation, representation, litigation support, or bespoke legal engagement shall require a separate written agreement where offered by the Company.

The provisions of this Section shall survive completion, cancellation, suspension, or termination of the relevant Service to the extent necessary for dispute resolution, regulatory compliance, record retention, enforcement of legal rights, and protection of the Company's legitimate interests.

The Platform may facilitate preparation of affidavits, declarations, indemnity bonds, undertakings, agreements, contracts, powers of attorney, rent agreements, employment agreements, business agreements, partnership deeds, and similar legal documents based upon information provided by the User.

The User shall ensure that every statement submitted is true, all supporting information is accurate, all documents are genuine, the intended transaction is lawful, and all necessary approvals have been obtained. The Company shall not independently investigate or verify factual assertions unless expressly agreed in writing.

The Company merely facilitates preparation of affidavit formats; statements made in any affidavit remain solely those of the deponent, and the Company shall not be responsible for false declarations, suppression of facts, perjury (an offence under the Bharatiya Nyaya Sanhita, 2023), forged signatures, or unlawful declarations.

The User remains responsible for signing documents, obtaining witnesses, notarization, registration, payment of stamp duty, and compliance with statutory requirements. Legal validity of any document depends upon Applicable Law, proper execution, stamp duty, registration, factual accuracy, and judicial interpretation; the Company does not guarantee enforceability of every document under every circumstance.

The Platform may facilitate services relating to Private Limited Company incorporation, LLP incorporation, OPC incorporation, Partnership Firm registration, Proprietorship assistance, Startup registrations, MSME registration, and other business registrations.

The Company prepares and facilitates documentation based on information provided by the User. Final approval, registration, issuance of certificates, and statutory decisions remain solely within the jurisdiction of the relevant Government authority, and the Company does not guarantee approval, registration timelines, Government processing speed, acceptance of applications, or issuance of certificates.

The Platform may facilitate incorporation of companies and related corporate filings under the Companies Act, 2013 and applicable law. The User shall provide complete and accurate information relating to the proposed company name, directors, shareholders, registered office, share capital, business activities, and statutory declarations.

The Company does not guarantee approval of any proposed company name; approval remains solely within the jurisdiction of the competent Government authority. Incorporation timelines depend upon statutory authorities, document verification, Government systems, regulatory approvals, and legal compliance, and the Company cannot guarantee processing time.

Applications may be rejected for reasons including non-compliance with law, unsuitable names, incomplete documentation, inaccurate information, or Government objections; the Company shall not be liable for rejection by competent authorities.

The User remains responsible for statutory compliance, ongoing filings, tax obligations, maintenance of corporate records, and compliance after incorporation.

The Platform may facilitate registration of Limited Liability Partnerships under the Limited Liability Partnership Act, 2008 and related statutory filings. Users shall ensure accuracy of Partner details, Designated Partner details, capital contribution, registered office, business activities, and identity documents.

Registration remains subject to approval by the competent authority; the Company does not guarantee approval or timelines. Following incorporation, compliance with applicable LLP laws remains solely the responsibility of the LLP and its Partners.

The Company may facilitate incorporation of One Person Companies. The User shall ensure compliance with eligibility criteria prescribed under Applicable Law before requesting OPC incorporation, and shall provide nominee details wherever required by Applicable Law; the Company shall not independently verify the nominee relationship unless expressly required.

Future conversion of an OPC into another form of business entity shall remain subject to Applicable Law, and the Company does not guarantee eligibility for conversion.

The Platform may facilitate drafting of partnership deeds and registration of partnership firms under the Indian Partnership Act, 1932, where applicable. Each Partner remains responsible for authority, contribution, tax obligations, statutory compliance, and accuracy of information supplied.

Registration of a Partnership Firm remains subject to the laws applicable in the relevant jurisdiction; the Company shall not be responsible for rejection by any authority. The User shall review the Partnership Deed before execution, and the Company shall not be liable for commercial disputes arising between Partners after execution.

The Platform may facilitate GST Registration, GST Amendment, GST Cancellation, GST compliance support, PAN/TAN related facilitation, business registrations, and other regulatory filings under the Central Goods and Services Tax Act, 2017, applicable State GST legislation, and the Income-tax Act, 1961.

The User shall provide accurate tax information, supporting documents, business details, authorized signatory information, and statutory declarations. GST registration, amendment, suspension, cancellation, approval, or rejection shall remain solely within the jurisdiction of the competent Government authority.

Unless expressly agreed through a separate professional engagement, the Company does not provide tax opinions or financial advisory services. The User remains solely responsible for GST returns, payment of taxes, statutory filings, maintenance of books of accounts, and regulatory compliance after registration.

44.1 Scope

The Platform may facilitate preparation and filing of applications relating to trademarks, copyrights, copyright assignment and licensing, ownership documentation, design registrations, and other intellectual property filings made available by the Company under the Trade Marks Act, 1999, the Copyright Act, 1957, and other applicable intellectual property legislation.

44.2 User Representation

The User represents and warrants that: (a) the work, mark, or design submitted belongs to the User or the User possesses lawful authority to file the application; (b) all information submitted is accurate; and (c) no knowingly false ownership claim has been made.

44.3 Searches and No Guarantee

Any trademark search, availability search, or preliminary assessment provided through the Platform is indicative only and shall not be construed as a legal opinion or guarantee of registrability. All applications remain subject to examination, objections, opposition proceedings, and final determination by the competent Government authority, including the Copyright Office where applicable; the Company does not guarantee acceptance, registration, examination outcome, publication, grant, renewal, issuance of certificates, or successful defence against objections or oppositions or protection against infringement.

44.4 Third-Party Claims and Indemnity

The Company shall not be responsible for disputes relating to ownership, originality, licensing, infringement, authorship, or competing claims over any intellectual property submitted for filing. The User shall indemnify the Company against claims arising from false ownership declarations, infringement allegations, or unauthorized filings initiated at the User's request.

44.5 Limitation

The Company's responsibility is limited to the scope of Services purchased by the User. Any litigation, opposition, rectification, infringement proceedings, appeals, or advisory services shall require a separate written engagement, where offered by the Company.

45.1 Status of this Section

Virtual Office Services were previously offered directly through the Platform. Virtual Office is now offered under the Vecta Spaces brand, operated by Bani Global Industries LLP. The Platform does not offer new Virtual Office Services to new Users.

Users who previously availed, or who continue to hold an active subscription for, Virtual Office Services originated through the Platform remain subject to this Section 45, in respect of that subscription, until the applicable transition arrangements for that subscription are determined and communicated by the Company.

45.2 Scope and Permitted Use

The Platform may provide Virtual Office, Registered Office, Business Address, mail-handling, and related business address Services through owned, leased, or partner facilities. Such Services may only be used for lawful business purposes permitted under Applicable Law.

Users shall not operate unlawful businesses, conduct prohibited activities, use the address deceptively, falsely represent ownership of the premises, receive prohibited goods, or conduct activities requiring physical commercial premises where such use is not permitted.

45.3 Regulatory Compliance and KYC

The User shall comply with all Applicable Law relating to GST, MCA filings, taxation, licensing, banking, and corporate compliance. Activation of Virtual Office Services may require PAN, Aadhaar (where legally permissible), passport, GST details, company documents, Director or Partner KYC, address proof, board resolution, and authority letter.

Where required for legal compliance, fraud prevention, or regulatory purposes, the Company may request updated KYC documentation or conduct reasonable verification before continuing Services.

45.4 Mail Handling, Suspension and Disclaimer

Mail handling shall be governed by operational procedures communicated by the Company. The Company shall not be liable for delays caused by courier providers, Government postal authorities, incorrect addresses, incomplete recipient information, or force majeure events.

Virtual Office Services may be suspended where fraud is suspected, unlawful activity is detected, regulatory compliance is not maintained, KYC becomes invalid, or payment obligations remain outstanding.

The Company does not guarantee acceptance of the Virtual Office address by every Government authority, bank, financial institution, or third party; acceptance remains subject to Applicable Law and the independent policies of such authorities.

46.1 Artificial Intelligence Features

The Platform may use artificial intelligence, machine learning, natural language processing, optical character recognition (OCR), automation tools, and other emerging technologies (“AI Tools”) to improve the efficiency and quality of Services. Such technologies may assist with document drafting, document review, summarisation, customer support, search, workflow automation, data extraction, translation, and recommendations.

46.2 AI Outputs and No Professional Advice

AI-generated content is produced automatically based on User inputs and available data. Accordingly, outputs may contain inaccuracies, may be incomplete, may require human review, and should not be relied upon without appropriate verification where accuracy is material.

Unless expressly agreed under a separate written engagement, AI-generated content shall not constitute legal advice, tax advice, accounting advice, financial advice, investment advice, regulatory opinion, or professional certification.

46.3 User Responsibility and Prohibited Usage

The User remains solely responsible for reviewing, verifying, approving, and determining the suitability of AI-generated outputs before relying upon, executing, submitting, or distributing them.

The User shall not use AI features to generate unlawful content, facilitate fraud, impersonate another person, violate intellectual property rights, create malicious code, circumvent security measures, or engage in unlawful automated activities. The Company may suspend access where misuse is reasonably suspected.

Where supported, the Platform may facilitate electronic execution of documents using electronic signatures, Aadhaar-based eSign, or Digital Signature Certificate (DSC) technologies, in accordance with the Information Technology Act, 2000 and rules made thereunder.

Electronic signature services may be provided by independent third-party providers, including licensed Certifying Authorities. Such services shall remain subject to the terms and privacy policies of those providers, and the Company shall not be liable for their acts, omissions, downtime, or errors, except where liability arises under Applicable Law.

The legal recognition of electronically executed documents shall depend upon Applicable Law, regulatory requirements, and the acceptance of the relevant authority or counterparty. The Company does not guarantee acceptance of electronically executed documents in every circumstance. Detailed terms governing eSign usage are set out in the Company's Digital Signature, Aadhaar eSign & Electronic Execution Policy, which forms part of these Terms by reference.

Registered Users may receive access to a secure customer dashboard through which certain documents, invoices, communications, transaction history, and service records may be made available.

The Company may retain documents on the dashboard for operational convenience; the User is responsible for downloading and maintaining independent copies of important documents.

The Company does not guarantee permanent storage of documents unless expressly agreed under a specific subscription or storage Service, and may archive or remove documents in accordance with its record-retention practices and Applicable Law.

Certain Services may be offered through subscription plans, memberships, recurring billing arrangements, or prepaid service packages.

Where applicable, subscription renewals shall occur in accordance with the plan selected by the User and any applicable renewal terms communicated before purchase.

The Company reserves the right to modify subscription features, pricing, or benefits prospectively. Material changes will not affect rights already accrued under an active subscription unless required by law or clearly disclosed.

Cancellation of subscription plans shall be governed by the applicable Refund & Cancellation Policy.

50.1 Pricing and Fees

Unless otherwise stated, all prices displayed on the Platform are in Indian Rupees (INR). The Company may charge service fees, facilitation charges, convenience fees, technology fees, subscription fees, courier charges, payment processing charges, or other charges disclosed during the ordering process.

Government fees, stamp duty, statutory charges, taxes, registration fees, and similar amounts are determined by the relevant authority and may change without prior notice; the Company shall not be responsible for revisions made by competent authorities. Applicable taxes shall be charged in accordance with prevailing law, including the Central Goods and Services Tax Act, 2017.

50.2 Payment Methods and Processing

Payments may be accepted through UPI, debit cards, credit cards, net banking, wallets, EMI facilities, payment gateways, or other payment methods made available by the Platform; availability of payment methods may vary. Payments are processed through third-party payment gateways and banking partners regulated by the Reserve Bank of India and other Applicable Law.

The Company shall not be liable for payment failures, banking delays, gateway errors, or the acts or omissions of any payment processor, except where liability arises under Applicable Law. The User agrees not to initiate unjustified chargebacks or payment disputes without first contacting the Company to resolve the matter in good faith; fraudulent or unjustified chargebacks may result in suspension of the Account and pursuit of available legal remedies.

50.3 Invoicing and Refunds

The Company shall issue invoices for Services rendered in accordance with Applicable Law; the User is responsible for providing accurate billing and GST details for invoicing purposes.

Refunds, cancellations, and related timelines are governed by the Company's Refund & Cancellation Policy, which forms part of these Terms by reference. Given the statutory and often irreversible nature of Government-facing transactions, certain Orders may be non-cancellable or non-refundable once processing has commenced, as specified in the applicable Service description. Nothing in this Section affects any non-excludable right the User may have under the Consumer Protection Act, 2019.

EMI, Pay Later, or financing options may be offered by independent financial institutions or payment partners. The Company does not provide loans, approve financing, determine creditworthiness, or control financing decisions; approval remains solely with the financing provider.

Users selecting financing options shall also be bound by the terms of the relevant financing provider. The Company shall not be responsible for financing decisions, repayment obligations, interest, penalties, or disputes arising under such arrangements.

Submission of an Order by the User constitutes an offer to purchase the requested Service. An Order shall be deemed accepted only after successful payment (where applicable), verification, operational review, and confirmation by the Company; receipt of an Order acknowledgement does not, by itself, constitute acceptance.

The Company may decline an Order where information is incomplete, fraud is reasonably suspected, legal compliance cannot be achieved, the requested Service is unavailable, or Applicable Law prohibits processing.

Estimated delivery timelines are provided for convenience only. Actual delivery depends upon verification, Government processing, third-party providers, payment confirmation, operational workload, and technical availability, and the Company shall not be liable for reasonable delays caused by factors beyond its control.

A Service shall be deemed completed when the requested document is delivered, the filing is submitted to the relevant authority, access is granted, or the applicable deliverable is made available through the Platform, subject to the scope of the purchased Service.

Where applicable, documents may be delivered electronically through secure download links, the customer dashboard, email, encrypted delivery mechanisms, or other electronic methods designated by the Company.

The User shall ensure that downloaded documents are stored securely and protected from unauthorized access, alteration, or misuse. Upon successful electronic delivery to the User's registered account, dashboard, or designated email address, responsibility for secure storage and subsequent handling of the delivered document passes to the User, except where otherwise required by Applicable Law.

Users experiencing technical issues with electronic delivery should notify the Company within a reasonable period so that appropriate assistance may be provided, subject to verification and operational feasibility.

55.1 Ownership

Unless expressly stated otherwise, the Platform and all intellectual property associated with it are the exclusive property of Bani Global Industries LLP or its licensors. This includes, without limitation, software, source code, object code, databases, APIs, website design, user interface, graphics, logos, trademarks, service marks, business names, domain names, documentation, templates, AI prompts and workflows, compilations, and audio, video, text, image, and other Content. Nothing in these Terms transfers ownership of any intellectual property to the User.

55.2 Limited Licence

Subject to compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for its intended lawful purposes.

The User shall not copy, reproduce, modify, adapt, distribute, commercially exploit, reverse engineer (except where such restriction is prohibited by Applicable Law), create derivative works from, resell, license, assign, or otherwise exploit any part of the Platform without the Company's prior written consent.

The User retains ownership of documents and information uploaded to the Platform. By uploading such content, the User grants the Company a limited, non-exclusive licence to host, store, process, transmit, reproduce, and use such content solely for providing the requested Services, customer support, regulatory compliance, fraud prevention, security monitoring, dispute resolution, and enforcing these Terms.

The User represents and warrants that they possess all necessary rights and permissions to upload such content, and shall not upload content that is unlawful, infringes intellectual property rights, contains malicious software, promotes fraud, contains forged documents, violates Applicable Law, or infringes the rights of third parties. The Company may remove or restrict such content where reasonably necessary.

The Company shall implement reasonable measures to protect confidential information received from Users in accordance with Applicable Law and the Privacy Policy.

The User agrees not to disclose confidential information relating to the Company's technology, security measures, pricing methodologies, proprietary processes, source code, business strategies, or other non-public information obtained through use of the Platform. This obligation shall survive termination of these Terms to the extent permitted by law.

To the maximum extent permitted under Applicable Law, the Company shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or loss-of-profit damages arising from or relating to: use of or inability to use the Platform; delays by Government authorities; rejection of applications by statutory authorities; inaccurate information supplied by the User; third-party service interruptions; payment gateway failures; telecommunications failures; internet outages; cyberattacks beyond the Company's reasonable control; force majeure events; or unauthorized access caused by compromise of User credentials not attributable to the Company's failure to implement reasonable safeguards.

Nothing in these Terms excludes liability that cannot lawfully be excluded under Applicable Law, including under the Consumer Protection Act, 2019.

Subject to the foregoing, the aggregate liability of the Company arising from any claim relating to a specific Service shall not exceed the total Service fees actually paid by the User to the Company for that specific Service during the twelve (12) months immediately preceding the event giving rise to the claim.

The User agrees to defend, indemnify, and hold harmless Bani Global Industries LLP, its partners, directors, officers, employees, consultants, affiliates, licensors, vendors, successors, and permitted assigns from and against any claims, proceedings, liabilities, damages, penalties, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: breach of these Terms; violation of Applicable Law; infringement of intellectual property rights; misuse of the Platform; submission of false or misleading information; unauthorized use of another person's identity or documents; fraudulent activity; malicious cyber activity; content uploaded by the User; or violation of the rights of any third party.

The Company's failure to immediately enforce any right shall not prejudice its right to seek indemnification.

The Company shall not be liable for any delay, interruption, or failure in performance resulting from events beyond its reasonable control, including natural disasters, earthquakes, floods, fires, epidemics or pandemics, war, terrorism, civil unrest, strikes, Government actions, judicial orders, changes in law, nationwide internet disruptions, power failures, cloud infrastructure outages, failures of telecommunications or third-party service providers, cybersecurity incidents of extraordinary nature, widespread malware or ransomware events, denial-of-service attacks, or any other event beyond the Company's reasonable control.

The affected obligations shall remain suspended for the duration of such event.

The Company may retain records relating to Users, transactions, communications, documents, invoices, payment references, verification records, audit logs, electronic records, and other information for such period as may be reasonably necessary for providing Services, customer support, contractual obligations, legal compliance, taxation, audit, fraud prevention, dispute resolution, enforcement of legal rights, regulatory investigations, and business continuity.

Retained records may include account information, KYC records, uploaded documents, payment records, invoices, communication logs, AI interaction history, authentication logs, access logs, audit trails, customer support records, transaction history, and security incident records.

Where permitted by law, records may be deleted, archived, anonymized, or otherwise disposed of in accordance with the Company's record-retention practices and Applicable Law, including the Digital Personal Data Protection Act, 2023.

The Company may conduct periodic operational, financial, technical, security, and compliance audits relating to the Platform and the Services.

Where reasonably necessary for fraud prevention, regulatory compliance, or dispute resolution, the Company may request additional documentation or clarification from the User; failure to provide reasonably requested information may result in suspension, delay, or refusal of Services. The User agrees to cooperate with lawful verification requests reasonably connected with the Services requested through the Platform.

The User agrees to comply with all Applicable Laws, regulations, governmental directions, judicial orders, and legally binding requirements relevant to the use of the Platform and the Services requested.

The Company may comply with lawful requests, notices, summons, directions, or orders issued by competent authorities where required by Applicable Law.

The Platform shall not be used to facilitate unlawful financial transactions, money laundering, financing of unlawful activities, forgery, identity fraud, cybercrime, tax evasion, document falsification, or any activity prohibited under Applicable Law. Nothing contained in these Terms shall be interpreted as permitting conduct prohibited by Applicable Law.

The Company may implement verification procedures designed to reduce fraud and ensure regulatory compliance, including identity verification, business verification, address verification, and document authentication where appropriate.

Verification may be conducted during registration, before processing Orders, periodically during the customer relationship, where unusual activity is detected, or where required by Applicable Law.

The Company reserves the right to decline or discontinue Services where required verification cannot reasonably be completed or where continued provision of the Service would expose the Company to material legal, regulatory, or security risk.

The Company may perform scheduled or emergency maintenance to maintain security, reliability, performance, or compliance, and may introduce software updates, security patches, feature enhancements, workflow improvements, user-interface changes, or infrastructure upgrades. Such updates may occur without prior notice where reasonably necessary to protect the Platform or comply with Applicable Law.

The Company may maintain business continuity and disaster recovery procedures designed to support the restoration of critical operations following disruptive events, which may include restoration from backups, infrastructure failover, alternate hosting arrangements, emergency operational procedures, and communication with affected Users where appropriate. The timing and scope of recovery shall depend upon the nature of the incident.

The Platform may integrate with third-party providers including payment gateways, Government portals, cloud infrastructure providers, eSign providers, SMS providers, email providers, WhatsApp Business providers, analytics providers, professional service providers, logistics partners, and other technology vendors.

Third-party services operate independently; the Company does not control their operations and shall not be responsible for their independent acts, omissions, outages, or policies except where liability arises under Applicable Law, and shall not be liable for delays, interruptions, or service modifications resulting from changes implemented by such independent providers.

The User consents to receive communications electronically through email, SMS, WhatsApp, the customer dashboard, in-app notifications, push notifications, telephone, or other electronic means permitted by Applicable Law.

The Company may send transactional communications relating to Orders, payments, invoices, security alerts, verification requests, service updates, regulatory notices, maintenance notifications, and customer support; such communications are considered part of the Services and may continue notwithstanding marketing preferences where permitted by Applicable Law.

Marketing communications shall be governed by the User's communication preferences and Applicable Law. Users may opt out of marketing communications using the mechanisms provided, without affecting essential service-related communications.

Users may voluntarily provide suggestions, recommendations, ideas, comments, or feedback relating to the Platform. Unless otherwise agreed in writing, the Company may use such feedback without payment or further consent, provided that doing so does not infringe Applicable Law or the User's rights.

Users agree that reviews submitted shall be truthful, lawful, based upon genuine experience, and not misleading or defamatory. The Company reserves the right to remove reviews that violate these Terms or Applicable Law.

The Company may make beta, preview, pilot, or experimental features available for testing. Such features may be incomplete, modified, or withdrawn at any time, are provided on an “as available” basis, and may contain errors or limitations. The Company makes no guarantee regarding continued availability or future release of beta features.

The Company may introduce additional products, services, technologies, APIs, subscriptions, or business offerings. Unless otherwise specified, such Services shall be governed by these Terms together with any additional service-specific terms communicated at the time of introduction.

The Company reserves the right to modify, replace, suspend, discontinue, or enhance any aspect of the Platform, including functionality, workflows, pricing, security measures, supported technologies, or available Services. Material changes shall be communicated where required by Applicable Law.

The Company may suspend, restrict, or terminate access to the Platform or any Service where it reasonably believes that these Terms have been violated, fraudulent activity is suspected, continued access presents a material security risk, legal or regulatory requirements so require, identity verification cannot reasonably be completed, payment obligations remain outstanding, or unlawful use of the Platform is reasonably suspected.

Where practicable and legally permissible, the Company may provide notice of such action. Termination shall not affect accrued rights, payment obligations, confidentiality obligations, intellectual property rights, or provisions intended to survive termination.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

The Parties agree that the interpretation and enforcement of these Terms shall be subject to all Applicable Law in force from time to time, including laws relating to contracts, electronic records, data protection, consumer protection, taxation, intellectual property, cybersecurity, criminal procedure, and evidence, as referenced in Section 4 above.

The Parties shall first endeavour to resolve any dispute, controversy, or claim arising out of or relating to these Terms through good-faith negotiations within thirty (30) days of written notice of the dispute.

If the dispute is not resolved through negotiation, either Party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996, to be conducted by a sole arbitrator appointed by mutual agreement of the Parties, seated in Delhi, India, and conducted in the English language. The arbitral award shall be final and binding on the Parties, subject to Applicable Law.

Subject to the foregoing, the courts at Delhi, India shall have exclusive jurisdiction over any matter not required to be arbitrated. Nothing in this Section prevents either Party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary to protect legal rights, including in relation to intellectual property infringement or unauthorized access to the Platform.

Nothing in this Section affects any right the User may have to approach a consumer forum or authority under the Consumer Protection Act, 2019.

Unless the context otherwise requires: words importing the singular include the plural and vice versa; headings are for convenience only and shall not affect interpretation; references to statutes include amendments, re-enactments, replacements, and subordinate legislation (including, for the avoidance of doubt, the transition from the Indian Penal Code, 1860, the Code of Criminal Procedure, 1973, and the Indian Evidence Act, 1872 to the Bharatiya Nyaya Sanhita, 2023, the Bharatiya Nagarik Suraksha Sanhita, 2023, and the Bharatiya Sakshya Adhiniyam, 2023 respectively); references to “including” or similar expressions shall be interpreted as “including without limitation”; and references to “writing” include electronic communications where recognized by Applicable Law.

If any provision of these Terms is determined by a court, arbitral tribunal, or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver of any provision of these Terms shall be effective unless made expressly in writing by an authorized representative of the Company. A failure or delay in exercising any right shall not constitute a waiver of that right.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, Digital Signature/eSign Policy, and any applicable Service-specific schedule published by the Company, constitute the entire agreement between the User and the Company concerning use of the Platform.

The User shall not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms without the Company's prior written consent.

The Company may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of business, or other lawful corporate transaction.

The following provisions shall survive suspension, completion, cancellation, or termination of these Terms to the extent necessary: payment obligations; confidentiality; intellectual property; limitation of liability; indemnification; dispute resolution; record retention; electronic records; fraud investigations; compliance obligations; and any other provision intended by its nature to survive.

Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency, employment relationship, fiduciary relationship, or representative relationship between the Company and any User, except where expressly agreed in writing.

Any right, remedy, discretion, authority, or power not expressly granted to the User under these Terms shall remain reserved by the Company to the fullest extent permitted by Applicable Law. The Company's failure to exercise any right immediately shall not constitute a waiver of that right.

Stamp Mitra is a technology-enabled legal facilitation platform operated by Bani Global Industries LLP.

Customer Support: [email protected]

Legal, Privacy & Compliance Escalation: [email protected]

Corporate Website: www.baniglobal.in

By accessing or using the Platform, creating an Account, placing an Order, uploading documents, making a payment, using AI-powered features, or otherwise availing any Service, the User acknowledges that: the User has read and understood these Terms & Conditions; the User has had a reasonable opportunity to review them; the User agrees to be legally bound by them; the User agrees to comply with all Applicable Law and with the Company's policies incorporated by reference; and the User understands that continued use of the Platform constitutes ongoing acceptance of these Terms, as amended from time to time in accordance with Applicable Law.

These Terms & Conditions shall become effective from the Effective Date specified by the Company and shall remain in force until replaced or withdrawn.